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NEC Meeting Minutes FINAL - December 1, 2007 - Mason, OH

NEC Meeting Minutes DRAFT - March 1, 2008 - Washington, DC

Next Executive Council Meeting. The next meeting of your Executive Council is Saturday, June 21, 2008.  It will be held in the Renaissance Savery Hotel, Des Moines, Iowa. Meeting starts at 8 a.m. All interested parties are invited to attend.  The hotel is offering a special rate for anyone attending the meeting. For reservations call 1-800-514-4706 and ask for the AVA rate. 

How to Host Your Club's Website on the AVA Server.
Contact AVA HQ .... avahq@ava.org  HQ will forward your request to the IT Committee. Your account will be set up on the AVA server. The club president will be given the user id and password. Each club is responsible for loading and maintaining their own website. FTP the files to the server and you are in business.

Each club that has space on the AVA server is billed $60.00 per year on May 1. This amount is prorated for the first year depending on the month the club comes on board the AVA server.

ENHANCING CUSTOMER SERVICE The staff of AVA has been conducting meetings to come up with ways to enhance customer service. With such a small staff, all felt it was important for anyone in the office to be able to answer questions for other areas. Staff also felt that there should be some sort of method of feedback so those that are going beyond the norm to provide excellent customer service could be recognized.

With this in mind; cross training has begun for all staff every Wednesday morning. This will be a continuing process as people leave and new people come on board.

Comments to staff for excellent service are now being tracked. Staff members will be eligible for prizes and incentives based on accumulated service comments from customers, Regional Directors, clubs, and others.

AVA management is asking that you help us provide incentives for excellent service by writing or emailing your customer service comments concerning any staff member to the Financial Director and Staff Supervisor, Candace Purcell . Her email address is candy@ava.org, or you may write to her attention at our normal mailing address. While we want good comments, part of providing customer service is also addressing the problems, so if your comments are concerning problems you have had please feel free to contact Candace concerning those also.

Last Revision 3/27/2008

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